Tracked EU Delivery

Support

Frequently Asked Questions

Testing, storage, delivery and the terms on which we supply research materials.

Testing & documentation

Do you provide certificates of analysis?

Yes. Published third-party reports are collected in our certificates library and linked from the relevant product page.

Who carries out the testing?

Independent analysis is carried out by Janoshik Analytical, using HPLC for purity and LC-MS for identity and mass verification.

Can I see the certificate for the exact lot I receive?

Batch documentation is supplied with each order. Contact us before ordering and we will confirm which lot is currently shipping.

Storage & handling

How are peptides supplied?

As a lyophilised (freeze-dried) powder in a sealed vial.

How should they be stored?

Lyophilised peptides are generally stored at -20°C, away from light and moisture. Follow your own laboratory's protocols.

Do you sell reconstitution consumables?

Bacteriostatic water and related consumables are listed under Lab Supplies.

Orders & delivery

Where do you ship?

Tracked delivery across the European Union, in discreet outer packaging.

How quickly do orders ship?

In-stock orders are dispatched within one working day.

What if an item is out of stock?

Sizes that are unavailable are shown as such on the product page and cannot be added to the basket.

Compliance

Are these products for human use?

No. Everything we supply is strictly for laboratory research use only and is not a medicine, supplement, or product for human or veterinary use.

Can you advise on dosing?

No. We cannot provide guidance on use in humans or animals under any circumstances.

Still need help? Contact our team.